Shipping & Returns
The estimated delivery time frames are:
For customers in QLD, VIC, NSW, SA and ACT approximately 4 – 8 working days.
For customers in NT, WA and TAS, approximately 7 – 10 working days.
Most items will be dispatched with Sendle, Toll or Allied Express.
Please understand due to the current climate Delivery times are sometimes taking longer than stated.
Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 -2 working day after receipt of cleared payment).
We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee neither.
Due to ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases is appreciated.
Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item if it is not able to supply. However, we will offer you a store credit for any item that is unexpectedly delayed.
If an item is faulty please let us know and we will arrange to have it replaced, however, we do not offer returns for change of mind. So, please make sure you have checked the item details fully or contact us to clarify something prior to purchase. If you’re not happy with your purchase you may return the item at your own cost within 4 days of receiving your order and we will issue you a store credit. Returned items must be in its original packaging and in original condition in order to receive a store credit. If you would like to return your items, please email us prior to returning at firstname.lastname@example.org and we will give you instructions on how to return the item. Unfortunately, no exchanges or returns are offered for sale items or back-ordered items.
We reserve the right to refuse any returned items that have been damaged after they are received by you, or if they are not in new condition and original packaging. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.
PLEASE NOTE: no exchanges or returns are offered for sale items.
We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.